Shipping
All orders placed before 13:00, Monday-Friday are usually dispatched on the same day. Orders placed any other time will be dispatched on the next working day. This does not include pre-ordered items.
Once your order has been dispatched, we will send you an email informing you that your order is on its way.
When will I receive my pre-order
We aim to deliver all pre-ordered items as close to the release date as possible. If there is a delay with your pre-order we aim to inform you at the earliest possible opportunity.
Whilst every effort is made to dispatch your order in plenty of time for release date, unfortunately, Royal Mail services are not guaranteed, so we cannot guarantee delivery on release date.
However, we do find that the majority of UK orders do arrive on release day.
How long will it take to get my order?
Below is a rough guide of how long orders can take to get to you once they've been dispatched.
| Service / Destination | Estimated delivery time (business days) |
| UK 1st Class | 2-3 days |
| UK 2nd Class | 3-7 days |
| Western Europe | 10-21 days |
| - Germany, Spain, Portugal, Italy | 14-28 days |
| Eastern Europe | 21-28 days |
| USA / Canada | 10-21 days |
| Australia | 21-28 days |
| Rest of the world | 7 days - 6 weeks (depending on location) |
Please note: These estimates are not guarantees. Once your order has shipped, it is passed to your postal service, who will deliver it to you in keeping with their standard working practices. If your order hasn't arrived in the specified time we can only look into it if you selected tracked shipping. If your order was sent via standard (unrecorded) post we have to allow 21 days (28 days outside the UK) before we can escalate the order as lost.
You can find information on Royal Mail's international delivery partners here: https://www.royalmail.com/personal/track-your-item/international-tracked-signed/delivery-partners
These delivery estimates do not apply to pre-orders until they have been dispatched.
Will my order be sent tracked?
Please find below the shipping methods we offer, if you would like to track your order, please ensure you select a tracked service.
| Service | Order Tracking |
Signature on Delivery |
| United Kingdom | ||
| Royal Mail 1st Royal Mail 2nd |
||
| Royal Mail 1st - Recorded + Tracked Royal Mail 2nd - Recorded + Tracked |
Courier - DPD | |
| Europe | ||
| Euro Mail | ||
| Euro Mail - Tracked | ||
| Courier - TrakPak | ||
| Rest Of The World | ||
| ROW Mail | ||
| ROW Mail - Tracked | ||
| Courier - TrakPak | ||
Customs & Import Charges
All import and export costs are the responsibility of the customer. We have no control over the length of time your order will be held at customs for clearance and suggest that you contact them directly for further information. We mark all packages for overseas delivery with contents and order value marked accordingly.
Where can I track my order?
The vast majority of our orders, both UK and International are sent via royal mail. You can track your order with your tracking number here: https://www.royalmail.com/track-your-item
UK Courier orders can be tracked with DPD.
International Courier orders can be tracked with TrakPack
Once your order has shipped, you'll receive a separate email with your tracking information - this will tell you where you can track your order.
My order still hasn't arrived, what can I do?
It's possible that the item you ordered was on pre-order. Check the product page to see if the item you ordered is on pre-order. If it isn't, please contact us at support@kontrabandstores.com and we'll look into this for you.